Microlife Medical Home Solutions Warranty Policy for MedGem and BodyGem Smart Gem Kits, which include the MedGem 40 System Kit and the BodyGem 40 System Kit.
Limited Warranty. Microlife Medical Home Solutions, Inc. warrants to you that this product, when used in accordance with the operator’s manual, will be free from defects in material and workmanship, under normal use, for a period of one year from date of purchase.
The entire liability of Microlife Medical Home Solutions, Inc. and your exclusive remedy shall be limited to, at Microlife Medical Home Solutions, Inc.’s option, the repair or replacement of the product, or any part thereof.
This warranty does not cover replacement of products damaged by abuse, misuse, alteration, self-repair, loss or theft.
THE LIMITED WARRANTY SET FORTH IN THIS SECTION GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
The following conditions and terms are enclosed for your understanding and information on our return and warranty policies.
BodyGem and MedGem 40 Customer Satisfaction Issues:
For assistance with these issues contact Sales Support at 303-274-2277
1. Wrong order, dis-satisfied with product.
45 day return privilege from date of order.
Customer pays shipping and handling.
Restocking charge of $45.00.
Refund processed upon review of product, product is in working order with no damages and all of product returned including mouthpieces and software.
2. Measurements have been used on the device.
45 day return privilege from date of order.
Customer pays shipping and handling.
Restocking charge of $45.
Refund processed upon review of product, product is in working order with no damages and all products are returned including mouthpieces and software.
3. Software return policy.
If package has been opened there is no refund.
If package is still sealed, purchase price refunded minus a Re-stocking fee of $10.
4. Error 40 Code.
Contact Sales Support to purchase a new device, pricing determined by market value and selected products.
Product Warranty Issues:
For Assistance call Customer Support at 1-800-968-1378
5. Product was defective.
Microlife Medical Home Solutions, Inc. to provide replacement device with return shipping label to return defective device.
6. Returned for calibration/evaluation (out of warranty).
There is a $99.00 evaluation charge.
Customer pays shipping.
7. Returned for calibration (out of warranty) and product failed.
Customer calibration fee will be applied to the purchase of a new device.
Pricing will be determined by market value and selected products.
For any other warranty issues please call Customer Service@ 1-800-968-1378
This warranty does not cover replacement of products damaged by abuse, misuse, alteration, self-repair, loss or theft.
DISCLAIMER OF OTHER WARRANTIES. EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, MICROLIFE MEDICAL HOME SOLUTIONS, INC. HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO THE PRODUCT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. MICROLIFE MEDICAL HOME SOLUTIONS, INC. DOES NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE PRODUCT. YOU ACKNOWLEDGE THAT YOU HAVE RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES IN THIS AGREEMENT AND THAT NO WARRANTIES ARE MADE BY ANY OF MICROLIFE MEDICAL HOME SOLUTIONS, INC. ‘S SUPPLIERS.
Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty m ay last, so the above limitations may not apply to you.
No Medical Advice. Any information, content or results available through use of the product are made available to you for informational purposes only and should not be construed as medical advice. Use of the product or any information, content or results available through such use is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
Never disregard professional medical advice or delay in seeking it because of any information, content or results you obtain from the product. Reliance on any information, content or results available through use of the product is solely at your own risk.
To more information on the System Kits, click on MedGem and BodyGem System Kits